Who Answers at 2 a.m.? Co-Managed IT Explained
About This Video
It's two in the morning and an alert fires on a laptop in accounting. Your IT team is asleep, as they should be. So who answers?
Most mid-market IT teams are two or three people. They run the helpdesk, the users, the projects and the budget, but they can't staff nights, weekends, holidays and a security operations center. Co-managed IT from Boom Logic doesn't replace your team. It puts a bench behind it.
- A written division of responsibility: who does what, who has access to what, and who gets the 2 a.m. call, agreed before go-live.
- Your team keeps the helpdesk, every user relationship, day-to-day administration, the roadmap, the budget and the vendors, with full visibility into every alert, ticket and change.
- Boom Logic takes the 24/7 SOC with managed detection and response, after-hours and holiday escalation, and the security platform: EDR, email security, identity monitoring, patching and backup verification.
- Senior Boom Logic engineers act as your tier-three bench for identity migrations, network redesigns, server rebuilds and stalled vendor tickets.
- No rip and replace: the tools your team relies on are reviewed up front, and most can feed our SOC directly.
- Evidence for auditors and cyber-insurance carriers: monthly security reports, incident reports with timelines and root cause, and controls documentation mapped to HIPAA, NIST CSF and CIS Controls.
- Live in 2 to 4 weeks for most organizations: assess, define, connect, operate.
Organizations with 25+ staff or endpoints also receive a complimentary external penetration test and phishing simulation.
- Delivered through Boom 365: MSSP Pro — — and MSSP Enterprise — boomlogic.com/boom-365-mssp-enterprise
About Boom Logic
Managed IT, cybersecurity, and cloud for organizations in Los Angeles, Las Vegas, and nationwide.
1106 Colorado Blvd, Los Angeles, CA 90041 · 833-BOOM-338 (833-266-6338) · info@boomlogic.com · boomlogic.com
Console screens and alerts in this video are illustrations with sample data. Narration uses an AI voice.
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