Co-managed IT services. Your IT team, with a 24/7/365 SOC and an engineering bench behind it.
Boom Logic’s co-managed IT services give internal IT departments at mid-market organizations what they cannot staff alone: a 24/7/365 Security Operations Center, managed detection and response, after-hours escalation, project engineering, and audit-ready evidence, under a written division of responsibility with shared tooling and one escalation path. Operated from Los Angeles, with a presence in One Wilshire and Equinix, for organizations nationwide.
Your team keeps the work it should. We take the work it cannot cover.
Co-managed IT only works when the line is written down. Before go-live we agree, in the contract, who does what, who has access to what, and who is paged at 2 AM. This is the usual split.
Your internal IT team keeps
- The helpdesk and every end-user relationship
- Day-to-day administration of users, devices, and business applications
- The technology roadmap, budget, and vendor relationships
- Projects your team wants to run, with our bench available when needed
- Full visibility into every alert, ticket, and change we make
Boom Logic takes on
- 24/7/365 Security Operations Center with managed detection and response
- After-hours, weekend, and holiday escalation with pre-agreed containment authority
- The security platform: EDR, email security, identity monitoring, patching, backup verification
- Tier-3 escalation and project engineering for network, cloud, and phones
- Compliance evidence, incident reports, and cyber-insurance questionnaires
Need a fully managed model instead? See managed security services or managed IT services in Los Angeles. Comparing models first? Read MSP vs. MSSP vs. MDR.
Co-managed IT support, assembled around your team.
Every service below runs on infrastructure and platforms Boom Logic operates, and every one of them reports into the same escalation path your team already uses.
SOC as a Service
Human analysts watching endpoints, identities, email, cloud, and network around the clock, with 30-minute acknowledgment and 1-hour containment written into the agreement.
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After-hours and holiday coverage
Your team goes home. Ours is still on. Incidents outside business hours are triaged and contained by our SOC, then handed back with a full record in the morning.
Tier-3 escalation and engineering bench
Senior engineers for the problems that stall a small team: identity migrations, network redesigns, server rebuilds, and the vendor tickets nobody has time to chase.
Endpoint platform and patching
Endpoint detection and response, next-generation antivirus, ransomware rollback, and patch management deployed and maintained by us, visible to your team.
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Backup and recovery verification
Image-based backups and SaaS backup for Microsoft 365 and Google Workspace, with restores tested on a schedule and reported, not assumed.
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Compliance evidence
Safeguards mapped to HIPAA, NIST CSF, and CIS Controls, with the documentation auditors and cyber-insurance carriers ask your IT director for.
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Organizations with 25+ staff or endpoints also receive a complimentary external penetration test and phishing simulation with their free security assessment.
From first call to co-managed, in about a month.
Free security assessment
We map your environment, your team’s coverage, and the gaps: after-hours, security operations, compliance, and project backlog.
Written division of responsibility
Who does what, who has which access, containment authority, and the escalation path, all in the agreement before anything is deployed.
Shared tooling
Agents deployed, log sources connected, your ticketing linked to ours, and your team given the same console view our analysts use.
Run together
The SOC watches, your team keeps control, and we meet monthly to review incidents, open risks, and what to hand in either direction next.
Response commitments apply from go-live: 30-minute acknowledgment and 1-hour containment, 24/7/365, with a service credit under the Boom 365: MSSP Pro and MSSP Enterprise agreements.
The coverage of a large IT department, without building one.
Coverage without headcount
A two- or three-person IT team cannot staff nights, weekends, and a security operations center. Co-managed IT adds that coverage at a flat monthly rate, so your hires can go to the work only your people can do.
Your tools, or ours
We bring an integrated security and management stack, but we do not force a rip-and-replace. Tools your team relies on are reviewed during the assessment; most can feed our SOC directly.
One escalation path, not another vendor
Security, cloud, network, and phones are run by one Boom Logic team under one agreement. Your IT director escalates to one place, and one party is accountable for the answer.
Evidence leadership and auditors accept
Monthly security reports, incident reports with timelines and root cause, and controls documentation for HIPAA, NIST CSF, CIS, and cyber-insurance renewals, written for the board, not the server room.
Co-managed IT is delivered through Boom 365.
Both MSSP tiers support co-managed delivery. MSSP Enterprise is built for it, with SIEM log retention and Compliance as a Service for the organizations whose internal IT is answering to auditors.
SOC + managed security + helpdesk backstop · 10+ endpoints
- 24/7/365 SOC with managed detection and response
- Endpoint detection and response, patching, ransomware defense
- Email security, dark web monitoring, SaaS backup
- Quarterly penetration testing and vulnerability scanning
- HIPAA-ready controls with a Business Associate Agreement available
See MSSP Pro →
Full-stack security for co-managed delivery · regulated and 100+ seat organizations
- Everything in MSSP Pro
- Security information and event management (SIEM) with retained logs
- DNS security and mobile device protection
- Compliance as a Service with audit-ready evidence
- Co-managed delivery alongside your internal IT team
See MSSP Enterprise →
Flat monthly rates by endpoint tier are on the pricing page. Not sure which tier fits? Use the Product Finder.
20% off Boom 365: MSSP Pro for qualifying nonprofits.
Many nonprofits run IT with one person and a volunteer. Through the Nonprofit IT Empowerment Program (NITEP), qualifying 501(c)(3) organizations add the same 24/7/365 SOC and engineering bench our healthcare and legal clients use, at a pooled rate that improves as the program grows. Joining starts at 20 endpoints.
Co-managed IT services in Los Angeles, delivered nationwide.
Our SOC and engineering team are based at 1106 Colorado Blvd in Eagle Rock, with a presence in the world’s top-rated data centers, One Wilshire and Equinix. We co-manage with internal IT teams at healthcare practices and FQHCs, law firms, and nonprofits across Los Angeles County, with on-site engineering when it matters, remote delivery across the United States, and a second market in Las Vegas. See managed IT for healthcare and IT managed services for law firms.
Co-managed IT, answered.
What is co-managed IT?
What is the difference between co-managed IT and fully managed IT?
Will Boom Logic replace our IT staff?
How is the division of responsibility decided?
Do we have to use your tools?
How do after-hours escalations work?
How is co-managed IT priced?
Do you serve organizations outside Los Angeles?
Get a Free Security Assessment.
A clear view of your coverage gaps — after-hours, security operations, compliance, and backlog — and a proposed division of responsibility. No cost, no obligation. Organizations with 25+ staff or endpoints also receive a complimentary external penetration test and phishing simulation.
- Free IT & security assessment for every organization — coverage gaps and prioritized findings.
- 25+ staff or endpoints: a complimentary external penetration test and phishing simulation, under a signed rules-of-engagement agreement.
- Draft division of responsibility — what your team keeps, what we take on, and which MSSP tier fits.
Prefer to read first? Start with MSP vs. MSSP vs. MDR.
Questions? Call 833-BOOM-338 (833-266-6338)