VoIP & Unified Communications · Los Angeles
Your whole team on one phone system. Voice, video, and AI that answers.
BoomTalk™ is cloud business phone and unified communications, run on infrastructure we own and stand behind. Call, meet, message, and let AI voice agents handle the rest — from any device, anywhere.
The case for switching—in eight minutes. Watch the BoomTalk™ explainer.
What you’ll see
Why fully managed VoIP beats big-carrier licenses—the full feature set from $20 per user per month, AI voice agents that book appointments and update your CRM mid-call, and the bespoke integrations Boom Logic’s engineers build around how your team actually works.
Eight minutes, no jargon—including NITEP discounts for qualifying nonprofits. Plans and pricing are just below.
Enterprise communications. Without the enterprise price.
Retire the aging PBX, the surprise bills, and the finger-pointing between vendors. BoomTalk unifies every way your team connects into one system we operate end to end.
Owner-operated, not resold
We run the cloud, the network, and the platform ourselves — so support is faster and accountability never gets passed to a third party.
One unified ecosystem
Voice, video, chat, SMS, and fax in a single platform — and one invoice alongside your managed IT, security, and fiber.
Secure & fully managed
Encrypted calls over industry-standard TLS, with setup, training, and ongoing support handled by our team — no in-house expertise required.
The AI that picks up. Speaks, understands, and acts.
Real-time voice agents and AI-assisted call handling — answering calls, booking appointments, and turning every conversation into searchable text. Offered as an optional package on Professional and Call Center, priced below.
AI Voice Agents
Real-time, speech-to-speech agents answer live calls, hold a natural conversation, and escalate to a person with full context.
Transcription & Summaries
Every recorded call transcribed and searchable, with on-playback subtitles and priority processing.
AI Voice Greetings
Generate natural IVR menus, voicemail greetings, and announcements in minutes — multiple voices, no studio.
Books & Updates for You
Connected to your CRM, calendar, and knowledge base, agents schedule appointments and update records mid-call.
Smart Escalation
Route to live agents, queues, or a specialist AI automatically — with graceful fallback so no caller is stranded.
Full Visibility
Transcripts, event logs, and reliability tracking for every AI conversation, from one central AI Hub.
AI Packages & Pricing
AI Enablement — $100/month
The entry package on Professional and Call Center. Covers 2 AI voice agents and 20 concurrent AI channels for the whole organization — not per user.
AI Expansion — $50/month
Adds one more voice agent and ten more concurrent channels. Stack as many as your call volume calls for.
Additional Channel — $7/month
Buy concurrency one channel at a time when you need a little headroom for a peak rather than a full expansion.
MCP Server — $25/month
Connects your agents to internal tools and data over the Model Context Protocol. Available on Professional and Call Center.
Live Transcription
Real-time transcription runs on the AI Enablement package. Transcription and summaries of recorded calls are already part of Professional at no additional cost.
Dedicated Deployments
On Call Center Dedicated, agent and channel capacity is sized and quoted alongside the deployment itself.
What these rates buy: capacity, not consumption. The monthly price covers the number of AI agents and concurrent channels available to you. The AI tokens those conversations consume are billed to your own provider account at that provider’s published rates — we add no markup and resell nothing, so you see the real cost of what you actually use.
Supported providers include ElevenLabs, OpenAI, xAI, AWS Transcribe, Deepgram, Google Speech, and Whisper. All product and company names are the trademarks of their respective owners, and their use here does not imply affiliation or endorsement.
Feature-rich. Future-ready.
Everything a modern business phone system should do, included and ready on day one.
Calling & Routing
Unlimited Calling
Unlimited calls across the U.S., Canada, and Mexico, plus flexible international options.
Auto-Attendant (IVR)
Multi-level auto-attendants and custom greetings route callers to the right place, every time.
Ring Groups & Queues
Ring groups, call queues, transfers, and advanced routing keep every call moving.
Messaging & Meetings
SMS & MMS
Business texting and multimedia messaging from your company number, right in the app.
Video & Screen Share
HD video conferencing, screen sharing, and team collaboration built into every plan.
Voicemail-to-Email
Voicemails delivered to your inbox with call transcription so nothing slips through.
Recording, Reporting & Integrations
Call Recording
On-demand and automatic recording with tagging, secure storage, and compliance retention.
Analytics & Reporting
Call reporting, dashboards, and KPIs give you real-time and historical visibility.
CRM Integrations
Connect Salesforce, HubSpot, Zendesk, and more with screen pops and click-to-dial.
One app for every conversation.
A secure, all-in-one communication app included with BoomTalk — call, text, meet, and collaborate from your desktop or mobile, wherever work takes you.
- Softphone for desktop, iOS, and Android
- Team messaging, presence, and status
- Call flip, park, transfer, and forwarding
- Video meetings and screen sharing on the go
Bring your desk to life.
Certified IP phones, conference units, and headsets from Cisco, Yealink, and Poly — provisioned, configured, and supported by our team.
Yealink T57WIP Phone
Yealink T58W ProSmart IP Phone
Cisco 8851IP Phone
Cisco 8865IP Phone
Poly CCX700Touch IP Phone
Cisco C60Video Phone
Yealink W70Wireless / DECT
Yealink WH66Wireless HeadsetPlugs into the tools you already run.
Connect BoomTalk to your CRM, helpdesk, calendar, and business systems for click-to-dial, screen pops, and automatic call logging — or have our team build the integration you need.
CRM Sync & Screen Pops
Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, and Pipedrive — contact matching, click-to-dial, and automatic call logging.
Helpdesk & Ticketing
Zendesk, SugarCRM, SuiteCRM, and Odoo — open, update, and resolve tickets straight from the conversation.
Calendars & Scheduling
Microsoft 365 and Google Workspace calendars — so AI agents and staff can book and confirm appointments in real time.
Productivity & Chat
Microsoft Teams, Outlook, Google Workspace, and Slack — shared presence, contacts, and directory across your stack.
Knowledge Bases
Surface answers to live agents and AI voice agents mid-call from your connected knowledge base.
API, Webhooks & Custom Routing
OAuth apps, webhooks, and custom middleware connect any in-house app or HTTP endpoint — including bespoke call routing.
Works With
You get what you need. Not just what you’re given.
Most big-carrier phone platforms are take-it-or-leave-it. BoomTalk runs on a platform our own team configures and extends — so it fits the way your business actually works.
Off-the-shelf platforms
You adapt to the software
A fixed feature set and standardized call flows. Need something different? File a request and wait — what ships is what you run.
BoomTalk + Boom Logic
The software adapts to you
Our team tailors call flows, integrations, dashboards, and reporting to your workflows, and can build custom integrations and features as a scoped project. Advanced customization is billed separately.
Need call center power? We’ve got that, too.
Turn BoomTalk into a full contact center with the queues, controls, and analytics your supervisors need.
Queues & Dynamic Routing
Call queues, ring strategies, and dynamic routing distribute calls by skill, priority, and availability.
Agent Status & Presence
Agent logins, statuses, and real-time availability tracking keep every team accountable.
Whisper, Barge & Monitor
Coach live with whisper, join with barge, and silently monitor calls for quality and training.
Live Wallboards & KPIs
Supervisor dashboards with live wallboards, per-agent performance, queue efficiency, and SLA stats.
Campaign Tools
Inbound and outbound campaign tools with built-in screen pops and CRM integration support.
Recording & Search
Call recording with tagging, storage, and fast search — now AI-transcribed and fully searchable.
Four plans. No hidden fees.
Straightforward per-user pricing that undercuts the big carriers — with the same team owning your phones, IT, and network.
Save up to 33% annually
Cloud phone and unified communications for growing teams that just need to work. 10-line minimum per organization.
Billed annually
- Everything you need to talk
- Unlimited U.S., Canada & Mexico calling
- Auto-attendant, ring groups & queues
- Communicator app (desktop & mobile)
- Video meetings & screen share
- SMS/MMS & voicemail-to-email
- Encrypted calls & basic reporting
Recording, transcription, and CRM depth for teams that live on the phone — with AI voice agents available as an add-on. 10-line minimum per organization.
Billed annually
- Everything in Essentials, plus
- Call transcription & summaries included
- AI Voice Agents & AI Hub — optional add-on
- Automatic call recording & retention
- Whisper, barge & call monitoring
- CRM integrations (Salesforce, HubSpot, Zendesk)
- Advanced analytics & reporting
The full contact center — queues, agents, and supervisor analytics for high-volume teams. 10-line minimum per organization.
Billed annually
- Everything in Professional, plus
- Skills-based routing & ring strategies
- Agent logins, statuses & presence
- Supervisor dashboards & live wallboards
- Inbound & outbound campaign tools
- SLA, queue efficiency & per-agent reporting
Every Call Center capability, running on an instance reserved for your organization alone. The difference is tenancy, not features. 10-line minimum per organization.
Billed annually
- Everything in Call Center, on your own instance
- Single-tenant deployment, not shared
- Capacity sized to your call volume
- Custom retention & compliance profiles
- Maintenance windows scheduled around you
- AI capacity quoted with the deployment
| Compare features | Essentials | Professional | Call Center | Call Center Dedicated |
|---|---|---|---|---|
| Calling & Messaging | ||||
| Unlimited U.S., Canada & Mexico calling | ✓ | ✓ | ✓ | ✓ |
| Auto-attendant, ring groups & queues | ✓ | ✓ | ✓ | ✓ |
| SMS & MMS messaging | Standard | Expanded | Expanded | Expanded |
| Video meetings & screen share | ✓ | ✓ | ✓ | ✓ |
| Voicemail-to-email | ✓ | ✓ | ✓ | ✓ |
| AI & Automation | ||||
| AI Voice Agents & AI Hub | — | Add-on | Add-on | Quoted |
| Call transcription & summaries (recorded calls) | — | ✓ | ✓ | ✓ |
| Live transcription (real time) | — | Add-on | Add-on | Quoted |
| MCP Server integration | — | Add-on | Add-on | Quoted |
| AI voice greeting generation | — | Add-on | Add-on | Quoted |
| Recording, Insights & Integrations | ||||
| Automatic call recording & retention | — | ✓ | ✓ | ✓ |
| Whisper, barge & call monitoring | — | ✓ | ✓ | ✓ |
| CRM integrations & screen pops | — | ✓ | ✓ | ✓ |
| Reporting & analytics | Basic | Advanced | Advanced | Advanced |
| Contact Center | ||||
| Skills-based routing & ring strategies | — | — | ✓ | ✓ |
| Agent status, dashboards & live wallboards | — | — | ✓ | ✓ |
| Inbound & outbound campaign tools | — | — | ✓ | ✓ |
| SLA & per-agent queue analytics | — | — | ✓ | ✓ |
Prices are per user, per month, fully managed. Annual billing shown; month-to-month available. Call Center Dedicated is quoted to your deployment. Every plan requires a minimum of 10 lines per organization, counted across your organization as a whole, so you can mix plans as long as the total reaches 10. AI packages are priced separately and billed per organization. Certified desk phones and headsets sold separately — ask us for a quote.
More than a service. A partnership.
Fully managed is included with every BoomTalk plan: our team handles planning, number porting, provisioning, training, and every day-to-day change — so your phones just work, and one team stands behind every part of your stack.
BoomTalk, answered.
Which plan is right for my team?
Can I pay monthly instead of annually?
What’s the difference between a line and a seat?
What can the AI Voice Agents actually do?
Is AI included in my plan?
How is AI usage billed?
Do you support desk phones, or is it app-only?
Can you port my existing numbers?
Is BoomTalk secure?
Let’s modernize your phones.
Get a clear, flat-rate quote and a migration plan from the team that owns your communications, IT, and network.
Get Started
Get BoomTalk pricing.
Tell us about your team and we’ll put together a tailored VoIP & unified communications quote — on infrastructure Boom Logic owns and supports.