UCaaS · Unified Communications · Los Angeles

One UCaaS platform for your whole team. Voice, video, messaging, and AI that answers.

BoomTalk™ is unified communications as a service (UCaaS)—cloud voice, video, messaging, and contact center on infrastructure we operate and stand behind, with a presence in One Wilshire and Equinix. Call, meet, message, and let AI voice agents handle the rest, from any device, anywhere.

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See BoomTalk in Action

The case for switching—in eight minutes. Watch the BoomTalk™ explainer.

What you’ll see

Why fully managed VoIP beats big-carrier licenses—the full feature set from $20 per user per month, AI voice agents that book appointments and update your CRM mid-call, and the bespoke integrations Boom Logic’s engineers build around how your team actually works.

Eight minutes, no jargon—including NITEP discounts for qualifying nonprofits. Plans and pricing are just below.

Why BoomTalk

Enterprise communications. Without the enterprise price.

Retire the aging PBX, the surprise bills, and the finger-pointing between vendors. BoomTalk unifies every way your team connects into one UCaaS platform we operate end to end.

Owner-operated, not resold

We run the cloud, the network, and the platform ourselves — so support is faster and accountability never gets passed to a third party.

One unified ecosystem

Voice, video, chat, SMS, and fax in a single platform — and one invoice alongside your managed IT, security, and fiber.

Secure & fully managed

Encrypted calls over industry-standard TLS, with setup, training, and ongoing support handled by our team — no in-house expertise required.

What Is UCaaS

Unified communications as a service, defined. And where BoomTalk™ fits.

UCaaS delivers voice, video, messaging, and collaboration as one cloud platform instead of a PBX in a closet and four separate vendors. Here is how the terms line up.

VoIP

Voice over IP

Phone calls carried over the internet instead of copper lines. Hosted VoIP replaces the PBX; it is the calling layer of every modern platform, but on its own it is only voice.

UCaaS

Unified Communications as a Service

Voice, video meetings, team messaging, SMS, presence, and integrations delivered as one cloud platform with one login and one invoice. BoomTalk™ is a UCaaS platform, and the provider running it is the same team that manages your IT and security.

CCaaS

Contact Center as a Service

Queues, skills-based routing, agent dashboards, wallboards, and campaign tools for high-volume inbound and outbound teams. On BoomTalk™ that is the Call Center plan, so UCaaS and CCaaS run on one platform rather than two.

Evaluating UCaaS providers? Ask who actually runs the platform. Boom Logic operates BoomTalk™ on its own infrastructure, with a presence in One Wilshire and Equinix, and pairs it with co-managed IT and managed security services so voice, IT, and security answer to one team.

Artificial Intelligence · Add-On for Professional & Call Center

The AI that picks up. Speaks, understands, and acts.

Real-time voice agents and AI-assisted call handling — answering calls, booking appointments, and turning every conversation into searchable text. Offered as an optional package on Professional and Call Center, priced below.

AI Voice Agents

Real-time, speech-to-speech agents answer live calls, hold a natural conversation, and escalate to a person with full context.

Transcription & Summaries

Every recorded call transcribed and searchable, with on-playback subtitles and priority processing.

AI Voice Greetings

Generate natural IVR menus, voicemail greetings, and announcements in minutes — multiple voices, no studio.

Books & Updates for You

Connected to your CRM, calendar, and knowledge base, agents schedule appointments and update records mid-call.

Smart Escalation

Route to live agents, queues, or a specialist AI automatically — with graceful fallback so no caller is stranded.

Full Visibility

Transcripts, event logs, and reliability tracking for every AI conversation, from one central AI Hub.

AI Packages & Pricing

AI Enablement — $100/month

The entry package on Professional and Call Center. Covers 2 AI voice agents, 20 concurrent AI channels, live transcription, and AI voice greetings for the whole organization — not per user.

AI Expansion — $50/month

Adds one more voice agent and ten more concurrent channels. Stack as many as your call volume calls for.

Additional Channel — $7/month

Buy concurrency one channel at a time when you need a little headroom for a peak rather than a full expansion.

MCP Server — $25/month

Connects your agents to internal tools and data over the Model Context Protocol. Available on Professional and Call Center.

Live Transcription

Real-time transcription on queues, ring groups, and extension-to-extension calls runs on the AI Enablement package. Transcription and summaries of recorded calls and voicemails are already part of Professional at no additional cost.

Dedicated Deployments

On Call Center Dedicated, agent and channel capacity is sized and quoted alongside the deployment itself.

What these rates buy: capacity, not consumption. The monthly price covers the number of AI agents and concurrent channels available to you. The AI tokens those conversations consume are billed to your own provider account at that provider’s published rates — we add no markup and resell nothing, so you see the real cost of what you actually use.

Supported providers include ElevenLabs, OpenAI, xAI, AWS Transcribe, Deepgram, Google Speech, and Whisper. All product and company names are the trademarks of their respective owners, and their use here does not imply affiliation or endorsement.

Core Features

Feature-rich. Future-ready.

Everything a modern UCaaS platform should do, included and ready on day one.

Calling & Routing

Unlimited Calling

Unlimited calls across the U.S., Canada, and Mexico, plus flexible international options.

Auto-Attendant (IVR)

Multi-level auto-attendants and custom greetings route callers to the right place, every time.

Ring Groups & Queues

Ring groups, call queues, transfers, and advanced routing keep every call moving.

Messaging & Meetings

SMS & MMS

Business texting and multimedia messaging from your company number, right in the app.

Video & Screen Share

HD video conferencing, screen sharing, and team collaboration built into every plan.

Voicemail-to-Email

Voicemails delivered straight to your inbox so nothing slips through — transcribed automatically on Professional and above.

Recording, Reporting & Integrations

Call Recording

On-demand and automatic recording with tagging, secure storage, and compliance retention.

Analytics & Reporting

Call reporting, dashboards, and KPIs give you real-time and historical visibility.

CRM Integrations

Connect Salesforce, HubSpot, Zendesk, and more with screen pops and click-to-dial.

BoomTalk Communicator

One app for every conversation.

A secure, all-in-one communication app included with BoomTalk — call, text, meet, and collaborate from your desktop or mobile, wherever work takes you.

Softphone for desktop, iOS, and Android
Team messaging, presence, and status
Call flip, park, transfer, and forwarding
Video meetings and screen sharing on the go

Trusted Devices

Bring your desk to life.

Certified IP phones, conference units, and headsets from Cisco, Yealink, and Poly — provisioned, configured, and supported by our team.

Yealink T57WIP Phone

Yealink T58W ProSmart IP Phone

Cisco 8851IP Phone

Cisco 8865IP Phone

Poly CCX700Touch IP Phone

Cisco C60Video Phone

Yealink W70Wireless / DECT

Yealink WH66Wireless Headset

Integrations

Plugs into the tools you already run.

Connect BoomTalk to your CRM, helpdesk, calendar, and business systems for click-to-dial, screen pops, and automatic call logging — or have our team build the integration you need.

CRM Sync & Screen Pops

Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, and Pipedrive — contact matching, click-to-dial, and automatic call logging.

Helpdesk & Ticketing

Zendesk, SugarCRM, SuiteCRM, and Odoo — open, update, and resolve tickets straight from the conversation.

Calendars & Scheduling

Microsoft 365 and Google Workspace calendars — so AI agents and staff can book and confirm appointments in real time.

Productivity & Chat

Microsoft Teams, Outlook, Google Workspace, and Slack — shared presence, contacts, and directory across your stack.

Knowledge Bases

Surface answers to live agents and AI voice agents mid-call from your connected knowledge base.

API, Webhooks & Custom Routing

OAuth apps, webhooks, and custom middleware connect any in-house app or HTTP endpoint — including bespoke call routing.

Works With

SalesforceHubSpotMicrosoft Dynamics 365Zoho CRMPipedriveZendeskSugarCRMSuiteCRMOdooVtigerMicrosoft TeamsMicrosoft 365Google WorkspaceOutlookSlackCustom & API

Built Around You

You get what you need. Not just what you’re given.

Most big-carrier UCaaS platforms are take-it-or-leave-it. BoomTalk runs on a platform our own team configures and extends — so it fits the way your business actually works.

Off-the-shelf platforms

You adapt to the software

A fixed feature set and standardized call flows. Need something different? File a request and wait — what ships is what you run.

BoomTalk + Boom Logic

The software adapts to you

Our team tailors call flows, integrations, dashboards, and reporting to your workflows, and can build custom integrations and features as a scoped project. Advanced customization is billed separately.

Contact Center

Need call center power? We’ve got that, too.

Turn BoomTalk into a full contact center with the queues, controls, and analytics your supervisors need.

Queues & Dynamic Routing

Call queues, ring strategies, and dynamic routing distribute calls by skill, priority, and availability.

Agent Status & Presence

Agent logins, statuses, and real-time availability tracking keep every team accountable.

Whisper, Barge & Monitor

Coach live with whisper, join with barge, and silently monitor calls for quality and training.

Live Wallboards & KPIs

Supervisor dashboards with live wallboards, per-agent performance, queue efficiency, and SLA stats.

Campaign Tools

Inbound and outbound campaign tools with built-in screen pops and CRM integration support.

Recording & Search

Call recording with tagging, storage, and fast search — now AI-transcribed and fully searchable.

Plans & Pricing

Four plans. No hidden fees.

Straightforward per-user pricing that undercuts the big carriers — with the same team running your communications, IT, and network.

Save up to 33% annually

Essentials

Cloud phone and unified communications for growing teams that just need to work. 10-line minimum per organization.

$20/user / month

Billed annually

Get Essentials

Everything you need to talk
Unlimited U.S., Canada & Mexico calling
Auto-attendant, ring groups & queues
Communicator app (desktop & mobile)
Video meetings & screen share
SMS/MMS & voicemail-to-email
Encrypted calls & basic reporting

Compare features	Essentials	Professional	Call Center	Call Center Dedicated
Calling & Messaging
Unlimited U.S., Canada & Mexico calling	✓	✓	✓	✓
Auto-attendant, ring groups & queues	✓	✓	✓	✓
SMS & MMS messaging	100/user	250/user	500/user	Quoted
Video meetings & screen share	✓	✓	✓	✓
Voicemail-to-email	✓	✓	✓	✓
AI & Automation
AI Voice Agents & AI Hub	—	Add-on	Add-on	Quoted
Call transcription & summaries (recorded calls)	—	✓	✓	✓
Voicemail transcription	—	✓	✓	✓
Live transcription (real time)	—	Add-on	Add-on	Quoted
MCP Server integration	—	Add-on	Add-on	Quoted
AI voice greeting generation	—	Add-on	Add-on	Quoted
Recording, Insights & Integrations
Automatic call recording & retention	—	✓	✓	✓
Whisper, barge & call monitoring	—	✓	✓	✓
CRM integrations & screen pops	—	✓	✓	✓
Reporting & analytics	Basic	Advanced	Advanced	Advanced
Contact Center
Skills-based routing & ring strategies	—	—	✓	✓
Agent status, dashboards & live wallboards	—	—	✓	✓
Inbound & outbound campaign tools	—	—	✓	✓
SLA & per-agent queue analytics	—	—	✓	✓

More than a service. A partnership.

Fully managed is included with every BoomTalk plan: our team handles planning, number porting, provisioning, training, and every day-to-day change — so your phones just work, and one team stands behind every part of your stack.

Request a Consultation Call 833-BOOM-338

Questions

BoomTalk, answered.

Which plan is right for my team?

Essentials covers everything a team needs to communicate — unlimited calling, auto-attendants, the Communicator app, video, and messaging. Professional adds automatic call recording, call transcription and summaries, call monitoring, and CRM integrations. Call Center builds on Professional with skills-based routing, agent dashboards, live wallboards, campaign tools, and supervisor SLA analytics for high-volume teams. Call Center Dedicated is that same feature set on an instance reserved for your organization alone — the difference is tenancy, not capability. AI voice agents sit outside the per-user rate as an optional package on Professional and Call Center, so you add them only when you want them.

Can I pay monthly instead of annually?

Yes. Every plan is available month-to-month or on an annual agreement, and annual billing is the lower rate. Essentials is $20/user/month annually or $30 month-to-month, Professional is $25 or $35, and Call Center is $65 or $75. Call Center Dedicated is quoted to your deployment. Every plan carries a 10-line minimum per organization, and that 10 counts your organization as a whole rather than each plan separately.

What’s the difference between a line and a seat?

Nothing — we use the two terms interchangeably. One line (or seat) is simply one paid user on the platform. Plan minimums work the same way: Every plan requires a minimum of 10 paid lines. You don’t have to assign or actively use every line — the minimum is about what you pay for, not what you use.

What can the AI Voice Agents actually do?

They answer live calls in real time with natural, speech-to-speech conversation, handle routine requests, and — connected to your CRM, calendar, and knowledge base — book appointments and update records mid-call. When a human is needed, they escalate to the right agent or queue and pass along the full transcript and context.

Is AI included in my plan?

Call transcription and summaries for recorded calls are included with Professional at no extra charge. AI voice agents, the AI Hub, voice greeting generation, and live real-time transcription are a separate package: AI Enablement at $100/month covers 2 agents, 20 concurrent channels, and live transcription for your whole organization, AI Expansion at $50/month adds another agent and ten more channels, and single channels are $7/month. An MCP Server connection is $25/month. These are organization-level rates, not per-user.

How is AI usage billed?

The monthly AI rates buy capacity — how many agents you can run and how many calls they can handle at once. The tokens those conversations consume are billed separately to your own account with the AI provider, at that provider’s published rates. We do not mark up or resell consumption, so you pay the real cost of what you use and can see exactly where it went.

How does SMS/MMS billing work?

Every plan includes a monthly pool of message credits shared across your whole organization — 100 credits per user on Essentials, 250 on Professional, and 500 on Call Center, with Call Center Dedicated quoted alongside the deployment. One credit covers one sent or received SMS segment of up to 160 characters (70 when a message uses emoji or other Unicode characters), and an MMS uses four credits. If you use up the pool, additional messages are $0.01 per SMS segment and $0.04 per MMS — no cutoff, no surprise tiers. Credits reset each month and don’t roll over. We handle the A2P 10DLC carrier registration that business texting requires, and toll-free, short-code, and international messaging are quoted separately.

Do you support desk phones, or is it app-only?

Both. Use the BoomTalk Communicator softphone on desktop and mobile, certified IP phones and headsets from Cisco, Yealink, and Poly, or any mix. We provision and support the hardware for you.

Can you port my existing numbers?

Yes. We manage number porting end to end as part of onboarding, so you keep your existing business numbers with no interruption.

Is BoomTalk secure?

Calls are encrypted following industry-standard TLS, and BoomTalk runs on infrastructure we own and operate, with a presence in the world’s top-rated data centers — One Wilshire and Equinix. Recording retention and access controls support your compliance needs.

Is BoomTalk a UCaaS platform or a VoIP phone system?

Both, in the sense that VoIP is the calling layer inside it. BoomTalk™ is a full unified communications as a service (UCaaS) platform: voice, video meetings, team messaging, SMS/MMS, presence, integrations, and an optional contact center, delivered from the cloud and managed by our team. If you only need phones, Essentials covers that; the rest is already there when you want it.

How does UCaaS differ from CCaaS, and do I need both?

UCaaS is the communications platform for your whole organization. CCaaS adds contact center capabilities for teams that handle high call volumes: queues, skills-based routing, agent status, wallboards, and campaign tools. On BoomTalk™ those are the Call Center and Call Center Dedicated plans, so you can run UCaaS for the business and CCaaS for the front line on one platform, one directory, and one invoice.

Does BoomTalk work with Microsoft Teams and Microsoft 365?

Yes. BoomTalk™ integrates with Microsoft Teams for shared presence, contacts, and directory, and with Microsoft 365 and Google Workspace calendars so staff and AI voice agents can book and confirm appointments in real time. Custom integrations beyond the standard set are scoped as a project by our engineers.

Can BoomTalk support multiple offices and remote staff?

Yes. Because BoomTalk™ is cloud-delivered, every site and every remote user share one platform, one directory, and one set of call flows. Desk phones are provisioned for any location, the Communicator app covers desktop and mobile anywhere, and adds, moves, and changes are handled by our team rather than an on-site PBX.

Ready When You Are

Let’s modernize your communications.

Get a clear, flat-rate quote and a migration plan from the team that operates your UCaaS platform, IT, and network.

Get Pricing Call 833-BOOM-338

Get Started

Get BoomTalk pricing.

Tell us about your team and we’ll put together a tailored UCaaS quote—voice, video, messaging, and contact center on infrastructure Boom Logic operates and supports.