How to Create Support Tickets

Look for the Boom Logic Agent icon in your system tray (the small icons in the bottom-right corner of your screen).

Can't find the Boom Logic Agent?

If you don't see the icon, it may be hidden in the overflow menu (up arrow) in your system tray.

Show me where to look

Right-click on the Boom Logic Agent icon and select Request Support from the menu.

Complete all required fields in the ticket form:

• Summary: Write a clear, concise title that captures the main issue (e.g., "Cannot access email" or "Printer not connecting")
• Issue Description: Provide detailed information about your problem, including:
  • What exactly is happening
  • When the issue started
  • What you were doing when it occurred
  • Any error messages you're seeing
  • Steps you've already taken to resolve it
• Your Name: Enter your full name as it appears in company records
• Email Address: Provide your work email address where we can reach you with updates

Providing screenshots helps our support team diagnose your issue faster:

• Click the Choose File button in the ticket window (you can attach up to 3 images, maximum 5 MB each)
• Select relevant screenshots or images that show the problem
• Best practice: Capture any error messages, unexpected behaviors, or the screen where the issue occurs

Review your information and click Submit to send your support request.