How to Create Support Tickets
Step-by-Step Instructions
Look for the Boom Logic Agent icon in your system tray (the small icons in the bottom-right corner of your screen).

If you don't see the icon, it may be hidden in the overflow menu (up arrow) in your system tray.

Right-click on the Boom Logic Agent icon and select Request Support from the menu.
Complete all required fields in the ticket form:
- Summary: Write a clear, concise title that captures the main issue (e.g., "Cannot access email" or "Printer not connecting")
- Issue Description: Provide detailed information about your problem, including:
- What exactly is happening
- When the issue started
- What you were doing when it occurred
- Any error messages you're seeing
- Steps you've already taken to resolve it
- Your Name: Enter your full name as it appears in company records
- Email Address: Provide your work email address where we can reach you with updates
Providing screenshots helps our support team diagnose your issue faster:
- Click the Choose File button in the ticket window (you can attach up to 3 images, maximum 5 MB each)
- Select relevant screenshots or images that show the problem
- Best practice: Capture any error messages, unexpected behaviors, or the screen where the issue occurs
Review your information and click Submit to send your support request.
📝 Important Reminders
Contact Information: Please double-check your email address and phone number for accuracy. We'll use these to keep you updated on your ticket status.
Next Steps: Monitor your email for updates and communications from our support team.
Call (833) 266-6338
- Select Option 1, then Option 1 again
- Have your ticket number ready when calling